E1500 User Guide

To order, contact sales@councilrock.com

Table 9: Model Options

Council Rock warrants that under normal use and service each Product will conform in all material respects to Council Rock’s specifications therefore and the hardware will be free from defects in materials and faulty workmanship. The Warranty Period for new ordered Product is three (3) years from its original date of Delivery. The Warranty Period for repaired or replacement Product is ninety (90) days from its date of delivery to Purchaser or until the end of its original Warranty Period, whichever is longer.

If an item of hardware is or becomes defective during its Warranty Period, Council Rock will at its option either repair or replace the item. Purchaser must return each defective item to Council Rock, CIP, as defined in Incoterms 2000, destination airport advised by Council Rock, no later than thirty (30) days after the end of its Warranty Period. In making such a return, Purchaser will comply with Council Rock’s Return Material Authorization (RMA) procedures. Council Rock will repair or replace such defective items at no additional charge to Purchaser and return the repaired or replacement item CIP, destination airport in the country stated in Purchaser’s address in the Purchase Order. Title to each replacement item will pass to the receiving party on payment in full for the replacement item or, if no payment is due, on receipt by Purchaser.

During the Warranty Period, Council Rock will provide to the Purchaser Software maintenance releases that Council Rock makes generally available for the Software feature release licensed to Purchaser as part of the warranty program purchased by Purchaser.

Council Rock will have no obligation to replace or repair any Product or Software that is or becomes defective if such defects were the result of: (a) the Product or Software being altered, repaired or reworked by any party other than Council Rock without Council Rock's prior written consent; (b) Purchaser's or a third party’s improper installation, maintenance or storage, mishandling, abuse or misuse of the Product or Software; (c) Purchaser's or a third party’s use of the Product or Software in conjunction with equipment electronically or mechanically incompatible or of an inferior quality; (d) damage by fire, explosion, lightning, power failure, accident, any act of nature or other such event beyond Council Rock’s control; (e) failure to implement a Software release or patch or other such solution provided or recommended by Council Rock; or (f) failure of consumable parts which includes, but is not limited to, fuses, bulbs and batteries. Council Rock will have no obligation to replace or repair any Product or Software that is received by Council Rock later than thirty (30) days after the end of its Warranty Period. Council Rock does not warrant that use of the Software will be uninterrupted or error free or that all reported Software errors will be corrected. If on inspection by Council Rock of a returned item there is no fault found (NFF), Purchaser will pay Council Rock’s then prevailing NFF charge and its transportation and insurance costs. Council Rock will charge Purchaser for any maintenance carried out which is not covered by the warranties contained in this Section at Council Rock’s then prevailing standard rates for such Services.

The warranties set forth in this Section are in lieu of, and Council Rock hereby disclaims, all other warranty conditions, whether express or implied, including without limitation the implied terms of satisfactory quality and fitness for a particular purpose. The provisions of this Section set forth Council Rock's entire obligation and Purchaser's sole remedy under the warranties set forth in this Section

Customer Support Services: During the Warranty period, Purchaser shall obtain support services for the Products by electing to receive Warranty Plus services as offered by Council Rock, if Purchaser has paid to Council Rock the support fee for such services.